Custom Order Guide
Step One : Send us an email
Send an email to simplysweetwa@gmail.com with your inspo pictures, color swatches, details on how you’d like your dessert to look and your desired pick up date.
Step Two : Give us a Call
Please note that messages on social media and emails DO NOT count as official orders, and all custom orders must be placed over the phone or at the shop in person. Please give us a call during our business hours and we’ll be happy to get an order started for you! Keep in mind that we only have one phone, so if you can’t get through the first time, keep trying!!
Step Three : Invoices & Payment
Your order isn’t officially booked until you’ve made a payment, or received an invoice. Most times, you have the option to choose between receiving an invoice via text or email, and you will be sent a link that will allow you to pay online. Certain orders for larger events, like weddings for example, have their own set of payment rules (please see wedding payment requirements in our complete wedding guide here.) Most orders must be paid in full at least one week before the desired pick up date (aside from weddings which require full payment one month in advance.) If you were expecting an invoice and have not received one, please give us a call or send us an email and we can arrange payment over the phone.